TurboTax® Official Site: File Taxes Online, Tax Filing Made Easy

Your tax expert will also have read-only access to your tax return so they can better understand your situation. You also have the option to share your tax documents with your tax expert, if needed. All conversations with our experts are documented in our system, so if you come back with another question, your tax expert can see what was already discussed. For a dedicated tax expert who’s matched to you based on your situation, choose Live Full Service.

Your tax expert will be able to see a read-only version of your tax return to assist them in addressing your questions. Your personal information (like SSN) will be masked so the expert can’t see it. Yes, if you choose a one-way video with your tax expert, you’ll be able to see them on your screen.

What customers are saying about TurboTax Free Edition

You can speak to an expert via phone, chat, or live on-screen through one-way video chat (they can’t see you). You can share your TurboTax screen with your expert so they can guide you and answer your questions. You can speak to an expert via phone, chat, or live on-screen through one-way video chat (they can’t see you).

• They’ll guarantee your taxes are done right, with every dollar you deserve.
• Yes, if you choose a one-way video with your tax expert, you’ll be able to see them on your screen.
• To be matched with a dedicated tax expert who can handle your taxes start to finish, you can upgrade to Live Full Service.
• During the process, they’ll also learn more about your unique situation so they can make sure your taxes are 100% correct before filing.
• We’ll use what you tell us to match you with a tax expert who understands your situation, has relevant expertise, and is in a relevant location.

We offer free one-on-one audit guidance year-round from our experienced and knowledgeable tax staff. We’ll let you know what to expect and how to prepare in the unlikely event you receive an audit letter from the IRS. If you’ve already received a letter from the IRS for a return you filed with TurboTax, please review our Audit Support Guarantee for instructions on how to receive FREE step–by–step audit guidance and the option to connect with an expert. We also offer full audit representation for an additional fee with TurboTax Audit Defense. We’ll let you know what to expect and how to prepare in the unlikely event you receive an audit letter from the IRS. If you’ve already received a letter from the IRS for a return you filed with TurboTax, please review our Audit Support Guarantee for instructions on how to receive FREE step–by–step audit guidance and the option to connect with an expert.

Let’s get started on your download.

After you’re matched with your dedicated Live Full Service tax expert, they will share the hours they’re available. If you need help when your expert is unavailable, you can reach our other tax experts 7 days a week from 5 AM to 9 PM PT from mid-January through the April 18 filing deadline. From mid-April through early January, our experts are available Monday-Friday from 5 AM through 5 PM PT. You can have your refund directly deposited into a free to open checking account with Credit Karma Money™. Sign up when you’re ready to finish and file your taxes with TurboTax and begin using your account right away. You can receive your refund by check, whether you’re printing or e-filing.

All features, services, support, prices, offers, terms and conditions are subject to change without notice. We’ll use information about your tax situation, where you live, and more to match you with the right tax expert to handle your taxes. If at any time you want to be matched to a new expert, you can inform your current expert and they’ll help you get reassigned.

Experts help as you do your taxes

After they’ve completed your tax return, they’ll review it with you and answer any questions you may have. When you’re ready to file and pay, they’ll turbotax com login sign and file your taxes on your behalf. After choosing Live Full Service, we’ll ask you some questions to learn about your tax situation.

Special discount offers may not be valid for mobile in-app purchases.Your price could also change if you decide to upgrade your service level and add expert help, or if you choose to add other services like Audit Defense. It starts with a welcome call with a tax prep assistant to gather and upload your documents, and then you’ll be connected to your Live Full Service tax expert. You can speak to your tax expert on the phone or through a live one-way video call on your screen (you can see your tax expert, but they can’t see you). When you need help from a tax expert, just select the “Live Help” button, and we’ll connect you. When you’re done preparing your taxes, you can get a tax expert to review your return to make sure it’s correct.When you’re satisfied and ready to file, simply pay and e-file or print your tax return. When you access Live Help, you’ll enter some information about your question.